Consultation and Triage for Nurses and AHPs - Instructor Led via Zoom

Course duration

Two days

Aims/outcomes

·       Develop competence in telephone triage skills

·       Understand how to categorise the urgency of the patients condition

·       Identify local and national resources that may be required to provide additional support during a call Identify patients who require health care advice and supply them with current evidence based information

Content

·       What is telephone triage?

·       How and where is it deployed.

·       Medico legal aspects of telephone triage

·       Correct documentation.

·       The use of established protocols.

·       Communication skills: techniques and conversation management.

·       Active listening.

·       Utilising communication and interview models.

·       Questioning styles.

·       Effective and efficient telephone triage call management.

·       The process of telephone assessment.

·       Clinical case scenarios for minor and major conditions.

·       Chronic disease management for long-term conditions and telephone triage

·       Independent prescribing and telephone triage

·       Correct referral to other agencies

·       Quality control

·       Clinical Governance